FAQs
Q1. How much is delivery and how long does it take for my order to arrive?
We have 4 options available:
(a) Standard delivery: 3-5 working days (FREE)
(b) Specific-day delivery (+$8 fee) Note: Please state under special notes before check-out
(c) Express delivery: 1-2 working days (+$8 fee), Note: Please state under special notes before check-out
(d) Same-day delivery: Same day (+$20 fee), Note: Orders to be placed before 12pm on that day, and will arrive late afternoon/evening
If you select standard free delivery option, you will not be able to request for a specific day delivery, which requires a top-up of $8. In the event you have selected the wrong option, please contact us via Whatsapp or at compendium@rachelletherabbit.com.
Q2. Can I choose a specific time slot to receive my bottle?
Unfortunately, our delivery partner does not allow this. To keep our delivery costs free / as low as possible for our customers, we seek your understanding and support to arrange for someone to collect the bottle if you are unable to be at home / delivery address during the period of delivery.
Q3. Can I add a special message to the order as a gift?
Yes sure! Please leave the message under special notes before confirming your order. We will arrange and prepare it accordingly.
Q4. Do you have special gift packaging / wrapping?
Unfortunately, we do not provide gift packaging services. However, if you’re looking to for memorable gift for someone special, you can view our DIY cocktail boxes & gift sets. All of our individual bottles comes in kraft paper & carton box packaging.
Q5. Is there a minimum order?
Yes, our minimum order is $48. If the minimum order is not met, there will be an additional $15 delivery fee applied to your delivery method of choice.
